Support operational and strategic initiatives across Incident Management through project coordination, process documentation, communications, and execution support.
Maintain and update SOPs, knowledge articles, operational documentation, FAQs, Resource Center content, and other internal or driver-facing materials to ensure consistency and accuracy.
Partner cross-functionally with Operations, Product, Policy, Tech, Legal, and other stakeholders to support process improvements, workflow enhancements, and operational initiatives.
Coordinate project timelines, milestones, action items, stakeholder communications, and follow-up activities to support successful execution of initiatives.
Identify opportunities to improve operational efficiency, streamline workflows, and reduce manual effort through process enhancements and automation support.
Contribute to continuous improvement efforts by providing operational feedback, identifying process gaps, and supporting implementation of solutions.
Support change management efforts by documenting updates, communicating process changes, and helping drive adoption across teams.

Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.
Strong written and verbal communication skills with the ability to clearly communicate processes, updates, and operational information.
Strong organizational, prioritization, and time management skills with the ability to manage multiple tasks and competing priorities in fast-paced environments.
Experience supporting operational initiatives, project coordination, process improvement efforts, or cross-functional programs.
Strong collaboration and interpersonal skills with the ability to build effective working relationships across teams and stakeholders.
Ability to adapt to changing priorities and support execution in high-volume operational environments.
Commitment to operational excellence, accountability, and continuous improvement.

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Senior Analyst, Operations

Key skills