Staff, Technology Operations – Customer Experience, Discovery & Growth

Role Overview

• Lead strategic initiatives to improve the end-to-end customer experience across digital channels.
• Drive optimization of homepage experiences, navigation, content placement, and customer engagement strategies.
• Partner with Product and Engineering teams to enhance customer journeys across browse, search, discovery, cart, and checkout experiences.
• Develop strategies that improve product discovery, relevance, and customer engagement.
• Partner with Search, Recommendations, Personalization, and Merchandising teams to optimize customer journeys.
• Drive initiatives that simplify and improve the ordering experience.
• Partner with Marketing and Growth teams to drive customer acquisition and engagement strategies.
• Lead large-scale, complex programs spanning Product, Engineering, Marketing, Merchandising, Operations, and Analytics teams.

Requirements

• Bachelor’s degree in Business, Technology, Engineering, Marketing, Analytics, or related field.
• 8+ years of experience in ecommerce, digital commerce, technology operations, product operations, customer experience, merchandising strategy, growth, or related fields.
• Experience leading large-scale cross-functional initiatives involving technology and business stakeholders.
• Strong understanding of Ecommerce customer journeys, homepage optimization, product discovery and search, conversion funnel management, and digital merchandising.
• Experience with digital marketing channels including SEM, display advertising, promotional campaigns, and on-site merchandising.
• Strong analytical and problem-solving skills with the ability to translate insights into business outcomes.
• Excellent stakeholder management and executive communication skills.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees.