Elevate service standards in every interaction
walk into any conversation with the knowledge and context to support our customers.
Proactively address technical inquiries and challenges, serving as a trusted advisor on Ansarada’s suite of products.
Onboard and educate new users through personalised guidance and training on the Ansarada platform.
Identify opportunities for customer expansion and upsell — with AI surfacing the right signals at the right time.

Proven experience in a customer-facing or client services role, ideally in a tech or SaaS environment.
Comfortable navigating digital platforms and tools including MS Suite, Slack, Teams, Jira, CRMs, and Mac.
Available to work a roster of shifts between 9:00 am and 7:00 pm Mon–Fri, with rotating weekend shifts.
AI fluency: You use LLMs (ChatGPT, Claude, Gemini) daily.
Strong communicator — clear, empathetic, and confident across written and verbal channels.

Client Services Representative

Key skills