eDiscovery Senior Client Services Project Manager

Epiq is a company that contributes to complex, global legal outcomes and values integrity and service. They are seeking an eDiscovery Senior Client Services Project Manager who will be the primary point of contact for clients, managing projects and leading a team to ensure client needs are met effectively.

Responsibilities:

• Discover and interpret the needs of clients
• Consult with client on the proper methodology to achieve their goals using Iris’s suite of services
• Manage EPIQ internal processes to achieve client goals by communicating with process managers in other departments to guide the overall project
• Represent EPIQ in relationships with clients and third parties involved in providing services to those clients
• Monitor the work of other Client Services (CS) team members in their efforts to meet client needs
• Report on project and team information to Regional CS Manager in order to best manage workloads and service needs throughout Epiq departments

Requirements:

• Experience with the specifications of multiple processing and hosting platforms
• Excellent written and verbal communication skills
• Strong problem-solving ability and adaptability
• Highly organized and able to manage multiple processes
• Availability to work extended hours as needed when client project loads increase
• Ability to effectively communicate complex technical solutions to non-technical audiences
• Possess excellent customer service, interpersonal and communication skills
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail
• Proven ability to work well in a team based environment
• Minimum of 3 years' experience in e-discovery environment; hosting services are a significant plus
• Must be authorized to work in the United States for any employer
• Industry qualifications such as Relativity Certified Administrator or Relativity Certified Administrator Analytics Expert is a plus