Legal Assistant – Law Firm Software Support

Role Overview

• Handle customer inquiries at 1st and 2nd level support after a comprehensive onboarding period
• Advise and support clients in the use of our legal-tech software solutions
• Provide solutions to technical and subject-matter questions (by phone, email and via remote support)
• Record and document customer inquiries in the ticketing system
• Work closely with technical application support and other project teams

Requirements

• Completed vocational training as a legal assistant (Rechtsanwaltsfachangestellte) or as a certified legal specialist (Rechtsfachwirt)
• Ideally at least one year of relevant professional experience working with software applications
• Strong interest in the IT landscape and technical affinity
• Excellent German skills; good English skills
• Proficient in office software, including MS Office
• Initial experience using AI tools such as Microsoft Copilot, Claude, ChatGPT
• Strong communication skills; able to work independently and take responsibility

Benefits

• Annual training budget and defined career paths
• Employee referral bonus
• Mobility benefits: e.g. bike leasing, subsidy for public transport
• Workation: up to 30 days per year within the EU
• Computer eyewear for screen work
• Tax-free non-cash benefits
• Company events and celebrations (summer party, annual kick-off, etc.)
• Flexible working models (hybrid, home office, part-time, etc.)
• English courses for all levels