Revenue Operations Manager – Post Sales

Role Overview

• Serve as the primary strategic and operational partner to EMEA Post Sales leadership across Account Management and Customer Success
• Own regional forecasting support and pipeline governance across renewals, expansions, churn, and retention motions
• Drive operational cadences and business rhythms, including forecast reviews, pipeline inspections, QBR support, and performance analysis
• Analyze regional business performance and identify trends across retention, expansion, churn, ASPs, attainment, and productivity metrics
• Build and maintain dashboards, reporting, and operational frameworks that improve visibility into EMEA business health and performance
• Partner closely with Systems, Analytics, Finance, and global GTM Operations teams to improve workflows, automate processes, and enhance scalability
• Support territory planning, account segmentation, book management, and operational planning initiatives across EMEA
• Identify operational inefficiencies and proactively drive process improvements that improve team effectiveness and customer outcomes
• Partner with front line managers and leadership teams to reinforce operational consistency, forecasting accuracy, and process adherence
• Support strategic initiatives tied to post-sales growth, retention, customer lifecycle management, and organizational scale
• Act as a trusted advisor to regional leadership by delivering actionable recommendations grounded in data and operational insights
• Help align global post-sales operational strategies while accounting for regional business nuances within EMEA

Requirements

• At least 4+ years of proven experience in Revenue Operations, Business Operations, Strategy & Operations, or GTM Operations within a high-growth SaaS environment
• Strong business acumen and understanding of SaaS post-sales motions, including renewals, expansion, churn mitigation, and net revenue retention
• Experience supporting international or regional GTM organizations, preferably within EMEA
• Strong analytical and problem-solving capabilities with the ability to turn ambiguous business challenges into actionable recommendations
• Excellent stakeholder management and communication skills with experience influencing front line managers and senior leadership
• Experience supporting forecasting processes, pipeline management, and recurring revenue businesses
• Advanced proficiency in Excel/Google Sheets with strong experience analyzing and synthesizing large datasets
• Strong Salesforce reporting and dashboard-building experience
• Ability to balance strategic thinking with operational execution and day-to-day support
• Experience partnering cross-functionally with Finance, Systems, Analytics, and GTM leadership teams
• Strong organizational skills with the ability to manage multiple projects and competing priorities simultaneously
• Experience driving operational change management initiatives across GTM teams
• Passion for operational excellence, scalability, and continuous improvement
• Open to using AI to amplify their skills and strengthen their work
• demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Benefits

• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and mobile phone stipend
• Commuter benefits for team members who attend the office
• Pension matching
• 25 days of Annual Leave per year and unlimited sick time
• 8 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events!