Operations Support Specialist

Role Overview

• The Operations Support Specialist (OSS) will provide support for operational matters under the direction of the Operations Manager and Americas Accounting Manager.
• Assisting with data management, invoice collection/processing, general accounting matters.
• Communicating with respective vendors/service providers and smooth coordination with internal departments in an accurate, professional, and timely manner.
• Plays a critical role in delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards.
• Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers.

Requirements

• Foundational knowledge of Port Operations and Port Agency services.
• Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures.
• Ability to prioritize work and handle multiple competing priorities
• Ability to balance multiple tasks, changing priorities & operate within a deadline-oriented environment
• Attention to detail with a high level of accuracy.
• Excellent customer service and communication skills, including strong verbal and listening skills.
• Strong interpersonal skills including excellent verbal and written communication skills
• Experience in customer-facing role a must
• Must possess advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.

Benefits

• Generous time off and paid holidays
• Employee Assistance Program (EAP)
• Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
• Career growth and opportunities for promotions. We develop and hire from within!