Key skills
Communication
About this role
Role Overview
- Ensure fast and effective resolution of customer issues
- Handle and resolve all customers’ complaints and requests mostly in emails
- Analyse and assess customers’ needs
- Deliver information about benefits of the products to turn potential customers into paid ones
Requirements
- At least 6 months of experience in Customer Support
- Upper-intermediate English is a MUST
- Excellent communication skills
- High level of personal responsibility
- Positive attitude :)
Benefits
- Medical insurance
- Twenty-one days of paid sick leave per year
- Twenty-one days of paid vacation per year
- English, German, and Polish classes
- Educational allowance