Support the identification, selection, onboarding, and day-to-day management of clinical study vendors across supporting service lines (e.g., CTMS, eTMF, eCOA scale licensing, translations, patient recruitment, etc.).
Collaborate with Sales, Marketing, and Solutions to equip the commercial team with the knowledge and collateral needed to effectively position complementary vendor services alongside Castor’s core offerings.
Ensure all external clinical study vendors are onboarded in compliance with the Supplier Policies outlined in Castor’s Quality and Information Security Management System (QISMS).
In close partnership with Legal, Security, and Compliance; coordinate and review vendor contracts, reseller agreements, and Statements of Work (SOWs) to ensure compliance with applicable regulations, favorable commercial terms and clear Service Level Agreements (SLAs).
Collaborate with the Solutions and Sales teams by gathering accurate vendor quotes and rebids; while partnering with the Strategic Bid & Pricing Manager to maintain up-to-date vendor pricing.
Assist in creating internal workflows and training materials so that Sales, Project Management and Support teams can smoothly execute and support projects involving external vendors.
Act as the primary point of contact for operational clinical study vendors, ensuring they meet agreed upon timelines, quality standards, managing escalations and performance reviews.

3+ years of experience in vendor management, account management or business development within the SaaS, Life Sciences, or eClinical industry.
Working knowledge of the clinical research industry including the general roles of sponsors, CROs, and eClinical technology providers.
Familiarity with core eClinical systems like EDC, eCOA, eConsent, or related clinical trial technologies and services.
Strong operational and commercial acumen, with a practical understanding of process improvement, profit margins, and contract negotiation.
Detail oriented organization skills for tracking vendor quotes and assisting internal teams with cost estimates.
Excellent communication skills with the ability to collaborate effectively with external vendors and internal teams.
An empathetic and proactive approach to problem-solving.
Strong self-motivation and a passion for personal development.
The ability to develop and thrive in a hands-on, fast-paced and dynamic startup culture.
Relevant understanding of clinical guidelines: ICH-GCP
Good Clinical Practice, FDA 21 CFR Part 11, and relevant GXP Regulations and Guidances.

Unlimited annual leave with 25-day minimum.
Downtime weeks: Once a quarter, the whole company shifts gears.
AI-first culture: We provide the tools and training.
Real ownership: All Castor team members are offered options through our Employee Stock Option Plan (ESOP).
Comprehensive wellbeing: Free access to Open Up for mental health, specialized sleep courses (for you and your family), and a budget to make your home office a place you actually want to be.
Annual bonus: A guaranteed "Happy Holidays" bonus every December.

Vendor Manager

Key skills