Lead the design, implementation, and continuous improvement of global service processes and supporting applications in close collaboration with IS and key stakeholders
Act as a hands-on Business Architect, ensuring alignment between service processes, value streams, and digital tools
Translate business strategy, customer needs, and market dynamics into scalable processes
Ensure a strong customer-centric approach, prioritizing initiatives based on business value and customer experience
Support and guide global deployment, adoption, and change management for process and system improvements
Ensure Health, Safety & Environment (HSE) requirements are embedded in all processes and tools

M.Sc. or Bachelor in engineering, IS/IT, business administration or similar
minimum work experience 10-12 years
Proven experience in Service Business, with strong understanding of service execution
Experience in global transformation programs
Extensive background as a Business Architect, Process Manager, or similar role in a global, service-oriented environment
Knowledge of process design, application landscapes, and data flows
Strong track record of working with cross-functional stakeholders in global and matrix organizations
Excellent stakeholder management, communication, and change leadership skills
Strategic mindset combined with a hands-on, execution-driven approach

Health, Safety & Environment (HSE) requirements are embedded in all processes and tools

Global Manager, Processes & Tools

Key skills