D&IT Business Partner – LATAM HHC Affiliates

Role Overview

• Act as the primary IT point of contact for affiliate business leaders across the LATAM region.
• Develop a deep understanding of the business strategies, challenges, and objectives in each affiliate, ensuring that IT strategies and solutions support business growth and innovation.
• Translate business needs into functional IT requirements and prioritize initiatives accordingly.
• Communicate and collaborate with regional and global IT teams to align affiliate requirements with broader IT strategies.
• Proactively identify opportunities for technology-driven business improvements and cost efficiencies.
• Regularly engage with key internal stakeholders, providing updates on IT performance, project progress, and strategic initiatives through D&IT Operations reviews.
• Facilitate IT service delivery to affiliates, ensuring that IT services meet agreed-upon performance metrics, service level agreements (SLAs), and business expectations.
• Coordinate with GIO and external vendors to support infrastructure, networks, applications, and user support services.
• Ensure smooth delivery of IT projects, managing timelines, budgets, and resources effectively.
• Implement and support processes for incident, change, and problem management, ensuring continuous improvement in IT services.
• Monitor IT performance metrics and produce regular reports for business and IT leadership.
• Ensure that all IT operations within the affiliates adhere to company-wide security policies, data protection regulations, and compliance frameworks.
• Manage risk within the IT environment, identifying potential vulnerabilities and ensuring that mitigation measures are in place.
• Facilitate IT audits and ensure that any identified gaps are addressed in a timely manner.
• Act as the regional lead for IT initiatives, fostering consistency and standardization of IT processes across the LATAM affiliates.

Requirements

• Master’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
• Extensive background in project management, business partnering, or service delivery, typically demonstrated through 5 to 10+ years of experience, with solid experience within the LATAM regions, ideally around 3-5 years.
• Excellent experience in IT service management (ITSM) would be a plus.
• Deep understanding of business processes in HHC and how IT can support business transformation and value.
• Excellent interpersonal and communication skills, with the ability to build alignment and engage stakeholders at all levels.
• Experience working in culturally diverse teams across geographically dispersed locations.
• Fluent in English, both oral and written. Proficiency in additional languages, such as relevant local languages, would be a plus.

Tech Stack

• ITSM

Benefits

• N/A