Own the end-to-end performance lifecycle of Yimbly’s diverse seller base.
Bridge the gap between seller potential and retail reality, driving incremental revenue.
Maintain and review structured Joint Business Plans (JBPs) to drive sustainable growth.
Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives.
Develop strategies for channel optimisation and seller retention while refining the seller playbook and training materials.
Supply the Trading team with weekly and monthly seller offers at the SKU level.
Lead seller negotiations to enhance pricing, margin, funding, or exclusivity.
Own and lead all seller communications regarding seasonal campaigns promotions.
Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards.
Collaborate with sellers to optimise product listings for "Retail Readiness."
Conduct regular reviews to identify underperforming sellers for structured recovery plans or offboarding.
Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries.

A high-energy professional who combines analytical rigour with exceptional communication skills.
Proven track record in account management within a multi-seller marketplace or retail environment.
Highly proficient in Google Sheets for complex data manipulation and analysis.
Proficiency in Google Slides or PowerPoint for high-stakes stakeholder presentations.
Experience identifying revenue-driving opportunities such as Retail Media.
Firm grasp of marketplace regulatory standards, including tax, safety, and SLA compliance.
Proficiency in navigating platforms like Mirakl or Shopify.
Ability to use performance analytics to diagnose gaps and identify commercial trends.
Exceptional communication for managing B2B relationships and mediating disputes.
Collaborative worker with a determination to hit growth targets while keeping the customer at the heart of every decision.
Experience within a large-scale commercial publishing or digital media ecosystem is highly desirable.

25 days' holiday (plus bank holidays), as well as an extra day after you've been with us for three, five and 10 years.
An extra day's paid leave each year to volunteer for a cause close to your community or your heart.
Big moment day
an extra day’s paid leave for a moment that matters to you
like getting married, moving house or welcoming a new addition to the family (human or furry!)
Bonus scheme
you'll get a stake in our success and a chance to add to your annual earnings.
Help saving for your retirement
we'll match your company pension contributions up to 6% and you can contribute through salary sacrifice.
Supportive and progressive people policies
we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression.
A healthcare cash plan
giving you money back for a range of medical expenses and fast access to doctor's appointments.
Car lease scheme
you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice.
Wellbeing support
including a 24/7 assistance programme for you and your family.
Access to lots of discounts
including 15% off with Reach's very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products.
Interest-free loans
including for season tickets and technology.

Ecommerce Partner Success Manager

Key skills