Growth Manager – Ecommerce Marketplace

Role Overview

• Oversee post-onboarding development by maintaining and reviewing structured Joint Business Plans (JBPs) to drive sustainable growth and tier progression on a monthly basis.
• Drive incremental revenue by identifying, packaging, and monetising seller-facing opportunities across retail media, data, and other commercial initiatives.
• Develop strategies for channel optimisation and seller retention while continuously refining the seller playbook and training materials to streamline operations.
• Supply the Trading team with weekly and monthly seller offers at the SKU level to ensure high-potential deals are integrated into the master trading calendar.
• Lead seller negotiations to enhance pricing, margin, funding, or exclusivity to ensure deals are commercially viable and competitive.
• Own and Lead all seller communications regarding seasonal campaigns promotions as well as including service messaging to ensure high engagement and participation in site-wide events.
• Monitor performance to ensure strict compliance with marketplace policies, SLAs, and regulatory standards, including tax and safety.
• Collaborate with sellers to optimise product listings for "Retail Readiness", ensuring high-quality images and descriptions in sellership with the Marketplace Admin team.
• Conduct regular reviews to identify underperforming sellers for either structured recovery plans or offboarding.
• Use performance analytics to identify growth opportunities or gaps and mediate seller-related inquiries and disputes to protect brand reputation.

Requirements

• High-energy professional combining analytical rigour with exceptional communication skills.
• Proven track record in account management within a multi-seller marketplace or retail environment.
• Highly proficient in Google Sheets for complex data manipulation and analysis.
• Experience with Google Slides or PowerPoint for high-stakes stakeholder presentations.
• Experience identifying revenue-driving opportunities such as Retail Media.
• Firm grasp of marketplace regulatory standards, including tax, safety, and SLA compliance.
• Experience navigating platforms like Mirakl or Shopify.
• Ability to use performance analytics to diagnose gaps and identify commercial trends.
• Collaborative worker who thrives at pace, demonstrating imagination to create new retail opportunities and determination to hit growth targets while keeping the customer at the heart of every decision.
• Experience within a large-scale commercial publishing or digital media ecosystem is highly desirable.

Benefits

• 25 days' holiday (plus bank holidays), as well as an extra day after you've been with us for three, five and 10 years.
• An extra day's paid leave each year to volunteer for a cause close to your community or your heart.
• Big moment day
• an extra day’s paid leave for a moment that matters to you
• like getting married, moving house or welcoming a new addition to the family (human or furry!)
• Bonus scheme
• you'll get a stake in our success and a chance to add to your annual earnings.
• Help saving for your retirement
• we'll match your company pension contributions up to 6% and you can contribute through salary sacrifice.
• Supportive and progressive people policies
• we’re proud to have a range of policies to support people in their lives in and outside work, including enhanced family leave and policies to promote flexibility, inclusion and progression.
• A healthcare cash plan
• giving you money back for a range of medical expenses and fast access to doctor's appointments.
• Car lease scheme
• you can buy a brand new electric or hybrid car through our leasing partner, and pay for it through salary sacrifice.
• Wellbeing support
• including a 24/7 assistance programme for you and your family.
• Access to lots of discounts
• including 15% off with Reach's very own online marketplace, Yimbly, where you can buy everything from homewares to beauty products.
• Interest-free loans
• including for season tickets and technology