Key skills
AISaaSLeadership
About this role
Role Overview
- Own and evolve the end-to-end onboarding and activation journey in partnership with the VP of Product, ensuring early experiences deliver on Unmind’s promise.
- Define and drive improvements to activation metrics (e.g., registration completion and first meaningful action), with clear measurement and learning loops.
- Set a 12-month vision and roadmap for personalised onboarding and first-time-to-value, aligned with product strategy and business outcomes.
- Partner closely with Design and Engineering to shape solutions, share work early, and deliver high-quality outcomes at pace.
- Work cross-functionally with commercial and client-facing teams to understand what was sold, close gaps in expectations, and improve time-to-value.
Requirements
- Ownership of onboarding, activation, or growth — with demonstrated impact on activation rate, time-to-value, or early retention.
- Strong product discovery and delivery craft: you define problems clearly, explore options, and ship iteratively.
- Data-driven working style: you define metrics upfront, design experiments rigorously, and treat post-launch reviews as standard practice.
- Collaborative, low-ego leadership: you lead through influence, share work early, and partner deeply with engineers, designers, and commercial teams.
- Comfortable navigating enterprise B2C SaaS or B2B2C contexts, balancing the needs of buyers, admins, and end users.
- AI literacy and practical application: you use AI tools to improve the efficiency and quality of your workflows.
- Ability to communicate crisp narratives — from customer problems to roadmap trade-offs — to align stakeholders.
Benefits
- Private medical for you & your family
- Equity in Unmind
- Generous gender-neutral parental leave
- 25 days holiday + birthday + celebration days
- Revive & Thrive Days – company-wide Friday off monthly
- Flexible working + early Friday summers
- Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space
- Annual learning budget + learning leave
- Free weekly therapy or coaching sessions
- Wellbeing support via WellHub & Bippit