Marketing Operations, Social Media Coordinator

Role Overview

• Assist with planning and coordinating venue marketing campaigns, promotions and events.
• Maintain campaign timelines and marketing calendars across multiple venues.
• Follow up with venue managers to ensure deadlines, content requests and approvals are met.
• Coordinate artwork requests and manage marketing workflows between venues and the design team.
• Maintain marketing trackers, project plans and reporting documents.
• Assist with promotional planning for key sporting events, seasonal campaigns and supplier partnerships.
• Create and maintain content calendars across multiple venue brands.
• Schedule and publish social media content.
• Assist with community management and customer engagement.
• Source, organise and manage venue content including photography and video assets.
• Monitor social media performance and identify opportunities for improvement.
• Manage and update Google Business Profiles across the venue portfolio.
• Update trading hours, events, promotions, menus and venue information.
• Monitor reviews and support venue teams with response management.
• Conduct regular audits to ensure listings remain accurate and optimised.
• Coordinate marketing asset libraries and digital filing systems.
• Assist with supplier marketing activations and promotional programs.
• Support venue websites with content updates and event listings.
• Assist with PR administration, media lists and community engagement opportunities.
• Prepare reports and presentations for internal stakeholders.
• Create simple marketing collateral using Canva and Adobe tools.
• Adapt existing creative assets for social media, digital screens, POS and promotional use.
• Assist the internal design team with production tasks and asset preparation.
• Maintain brand consistency across all marketing materials.
• Track campaign performance, social engagement and venue activity.
• Monitor competitor activity and industry trends.
• Identify opportunities to improve campaign effectiveness and operational efficiency.
• Use AI tools to improve productivity, content creation and reporting workflows.
• Identify repetitive manual tasks that can be automated.
• Assist in developing marketing processes, templates and standard operating procedures.
• Continuously look for ways to improve efficiency across the marketing function.
• Stay informed on emerging AI, digital marketing and hospitality technology trends.

Requirements

• 3+ years experience in marketing, social media, digital marketing or project coordination.
• Exceptional organisational and time management skills.
• Strong written English and communication skills.
• Experience using Canva and social media management platforms.
• High attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong stakeholder management skills and confidence following up team members for actions and approvals.