Lead and execute end-to-end delivery experience programs, including initiatives such as Simplified Shipping Settings (SSS), Expedited etc.
Define and drive program strategy, roadmap, and execution, including go-to-market planning and post-launch optimization.
Partner cross-functionally with Product, Engineering, Data Science, Seller Ops, and Business teams to deliver measurable improvements in delivery speed and customer experience.
Drive initiatives to increase the penetration of fast delivery promises and improve promise accuracy.
Collaborate with Promise Optimization teams to enhance delivery promise generation using data-driven and ML-based models.
Influence seller behavior and adoption through scalable solutions that simplify shipping configuration and improve fulfillment performance.
Establish success metrics, monitor performance, and use data to identify opportunities for continuous improvement.
Operate as a horizontal program leader, aligning stakeholders and driving execution across multiple teams and priorities.

Bachelor’s degree with 8+ years of experience or Master’s degree with 5+ years experience in program management, ecommerce, operations, or technology
Demonstrated experience leading large-scale, cross-functional programs with measurable business impact
Strong analytical and problem-solving skills with a data-driven approach to decision-making
Ability to operate effectively in a fast-paced, ambiguous environment
Experience working closely with Product, Engineering, Analytics, and Data Science teams
Strong stakeholder management and influencing skills across all levels of the organization
Excellent written and verbal communication skills.

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates.

Principal, Technology Operations – Seller Fulfilled Solutions

Key skills