Provide frontline Salesforce support to internal users by troubleshooting issues, answering process questions, and escalating complex cases when needed.
Perform routine data operations , including data imports, updates, deduplication, and data hygiene tasks to maintain accuracy and consistency across the org.
Assist with reports and dashboards , including creating and modifying basic reports, maintaining subscriptions, and supporting end-user reporting needs.
Monitor AI-driven sales tools and automations (email, chat, CRM prompts), reporting irregularities, performance issues, or opportunities for improvement.

Bachelor’s Degree preferred
1+ years of basic working knowledge of Salesforce (or like platform) and CRM concepts
Ability to provide frontline Salesforce support and escalate issues as needed
Working knowledge of basic Salesforce reports, dashboards, and subscriptions preferred
Experience performing routine data operations and data hygiene tasks preferred
Familiarity with AI-driven sales tools or CRM automations
Clear, effective interpersonal communication skills
Detail-oriented approach to data accuracy and system support

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH : 401(k) program with company match, stock reimbursement program
FAMILY : New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS : Volunteer time off, crowdfunding match

Coordinator, CRM & Sales Operations

Key skills