Develop a deep understanding of Qventus Solutions and Products to identify high-leverage opportunities.
Collaborate closely with our Client Success, Engineering, Product, and Analytics.
Engage with customers and stakeholders to validate concepts and gather feedback.
Ensure a seamless user experience that balances simplicity, rigor, and delight.
Deliver and communicate a cohesive product vision that aligns with company goals.
Troubleshoot software issues, provide technical support, and escalate complex problems to senior engineers as needed.
Provide top-notch customer service by responding to inquiries and resolving Zendesk tickets in a timely manner.
Manage ticket queues to minimize response times and maximize first-call resolution rates.
Develop a deep understanding of technical issues and provide expert-level support to customers.
Stay up-to-date on product knowledge to continually improve support quality.

2+ years of experience in customer support.
Strong communicator with the ability to influence and collaborate across all levels.
Understanding of customer relationship management principles.
Understanding of SQL fundamentals, including writing queries, joins, filtering, and basic data analysis.
Proven track record in managing a high volume of tickets.
Proficiency in software troubleshooting and debugging.
Hands-on experience with tools such as Zendesk and JIRA.
Experience issue escalation and working with Engineering teams.
A systems thinker who balances big-picture vision with attention to detail.
Passion for real-world impact and solving meaningful problems.

Benefits and perks are subject to plan documents and may change at the company's discretion.

Customer Support Engineer

Key skills