You are energised by working with a diverse range of investors
Be the primary respondent on inbound questions across support and legal/compliance tickets
Triage with judgement
Reduce ticket volume by going to the root cause
Support building the AI-first toolkit alongside the rest of the team
Be the internal voice of the customer
Set the tone and standards for how Odin shows up to customers

You have at least 3 years of experience in customer-facing operational roles
Direct experience in finance, fintech, fund administration, investor relations or VC operations is a strong plus
You’re calm and clear under pressure
You think in systems
You’re tool-first and AI-fluent
You have high conviction
You’re a high-ownership, low-ego team player
You can write really well
You want a startup, not a corporate

Health: Private health insurance (Vitality), paid sick leave including support for pregnancy loss and fertility treatments, and access to Spill for mental health support
Wellness: Annual budget for health, therapy or fitness
Parental Leave: Enhanced maternity, adoption, paternity and partner leave
Pension: 4% employer contribution with salary sacrifice options
Time Off: Annual leave, 2 wellness days and flexible bank holidays
Work From Anywhere: Up to 3 weeks per year working from anywhere globally
Birthday Leave: An additional day of leave

Customer Support Associate – Weekends

Key skills