Director, Relationship Manager – Fuel Services

Role Overview

• Facilitates growth for the Bank through business development and management of key client relationships
• Maintains an outstanding and continuous record of significant revenue generation from sales and syndications
• Acts as an escalation point for complex client issues, using strategic problem-solving to resolve conflicts and maintaining strong client relationships
• Leads the structuring of high-value, complex deals, and credit approvals, ensuring alignment with client needs
• Oversees credit approvals and drives pricing coordination, acting as the primary client advocate to ensure alignment with client needs and bank objectives
• Drives negotiations for high-value, complex transactions and credit approvals, ensuring deals are structured to meet client needs
• Manages high-value client portfolios, driving cross-selling, retention, and profitability
• Implements cross-selling initiatives, driving client engagement and successfully transitioning opportunities into revenue-generating sales
• Represents bank at industry forums and conferences, leveraging insights on trends, competition, and emerging products to drive strategic decision-making
• Delivers reports to the bank’s leadership on team performance, client satisfaction, market trends, and key strategic initiatives, delivering insights that inform corporate strategy
• Structures deals, secures credit approvals, negotiates high-value transactions, and identifies opportunities for cross-selling
• Analyzes market trends, client industry developments, and competitive positioning to inform client solution strategies and optimize client satisfaction

Requirements

• 10+ years of relevant experience in Relationship Management, Account Management or Portfolio Management in a corporate or similar segmented banking environment with sales metrics is preferred
• Bachelor’s degree required; Business Administration, Finance and Accounting preferred
• Any other related discipline or commensurate work experience considered
• If a Credit Qualifiable role, Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards
• Advanced level of proficiency: Project Management, Change Management
• Expert level of proficiency: Product Knowledge, Regulatory Compliance, Structuring Deals, Portfolio Management, Credit Risk Assessment, Customer Service, Stakeholder Management, Negotiation, Customer Relationship Building

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans