Deliver outstanding technical support via chats and emails, phone calls;
Troubleshoot complex technical issues and escalate as needed;
Act as the primary technical contact during the life-cycle live events;
Escalate incidents clearly, including impact, timeline, and reproduction steps;
Perform log analysis, REST APIs, JSON, and SQL;
Use AWS tools (CloudWatch, Athena, S3) and monitoring/logging platforms (Grafana, OpenSearch);
Ensure smooth integration, onboarding, and troubleshooting for customer events, while working closely with internal teams.

Excellent English communication skills (at least C1 for both spoken and written)
At least 1–2 years of proven experience in a Technical Support role
Experience as Tier 3 and/or Tier 3 Technical Support Consultant
Outstanding problem-solving abilities, and a customer-focused attitude.
Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline (will be a great plus)
Proficiency in reading and writing scripts in Python, Bash, or JavaScript (will be a great plus).

Flexible schedule
Opportunity to cooperate fully remote
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

L2, L3 Technical Support Consultant, Fluent English

Key skills