Administrative Assistant

Role Overview

• Provide customer service, focusing on handling complaints and resolving requests.
• Act as a mediator and negotiate with customers, ensuring the best possible solution.
• Provide administrative support to the team and monitor departmental processes.
• Support commercial and service activities as needed.
• Prepare quotes and generate sales orders.

Requirements

• High school diploma.
• Experience in customer service (SAC – after-sales support).
• Computer literacy.
• Familiarity with Microsoft Office.
• Good verbal and written communication skills.
• Currently enrolled in higher education is a plus.

Benefits

• Health and dental insurance plans
• Zenklub: health and well-being platform, including psychological counseling
• Casa da Saúde: medical and dental consultations, as well as clinical exams
• Gympass
• Cafeteria
• Pharmacy discounts
• Medical Emergencies: agreement with the health plan for home or telephone assistance
• Semi-flexible working hours
• Hybrid work
• Childcare assistance and maternity kit
• Discounts at Universidade Positivo (UP)
• for employees and dependents
• Saber Mais: Professional Development portal
• Discounts at Colégio Positivo for employees' children
• PPR (profit-sharing program)
• Good Card: card accepted at over 130,000 establishments
• Life insurance
• Payroll-deductible loans
• Private pension (retirement plan)
• Transportation voucher or parking
• Parceiro Positivo: site with discounts on our products