Daily Monitoring: Pull reports from the Rethink platform to identify unsubmitted or unverified session notes from the previous day.
Staff Follow-Up: Contact RBTs via email, phone, or text to remind and assist them in completing their session notes. (Utilize existing email templates for consistency.)
Issue Resolution: Identify and address any technical issues or barriers preventing timely submission, escalating concerns to the supervisor when necessary.
Documentation: Maintain accurate records of follow-up communications and outcomes.
Relationship Management: Approach interactions with RBTs in a friendly and supportive manner to encourage compliance without causing discomfort.

Prior experience in the US healthcare sector. Familiarity with Applied Behavior Analysis (ABA) practices and the role of RBTs is highly advantageous.
Proficiency in using electronic health record systems; experience with the Rethink platform is a plus.
Strong verbal and written communication skills with the ability to convey reminders and instructions clearly and empathetically.
Ability to manage a large volume of follow-ups daily, ensuring no RBT is overlooked.
Capable of identifying issues hindering session note submission and collaborating with team members to find solutions.
Approachable and friendly demeanour to encourage positive relationships with field staff.

Healthcare Compliance Coordinator – ABA Therapy

Key skills