Provide responsive, high-quality front-line support to customers across chat, phone, and email queues
Respond to general product questions and provide clear, helpful guidance
Assist with core subscription management queries
Troubleshoot foundational technical inquiries and escalate complex issues
Track, document, and report on support interactions within ticketing systems
Uphold established standards for response times and quality of service

1+ years of experience in customer support, helpdesk, or a similar customer-facing role, preferably within EdTech or a SaaS environment
Excellent verbal and written communication skills, with a patient and empathetic approach
Comfortable learning new cloud-based software platforms quickly
Familiarity with foundational technology platforms (e.g., Windows/macOS)
Ability to thrive in a fast-paced environment and handle a steady volume of incoming customer interactions
Previous experience utilizing customer support ticketing software or CRM platforms is desirable
Familiarity with the education sector or hardware commonly used in classroom environments is a plus

Customer Support Specialist – Seasonal

Key skills