Key skills
SAPCommunicationCollaborationRemote Work
About this role
Role Overview
- Manage end-to-end customer interactions (phone, email, chat) related to online orders
- Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
- Review and process order-related data and business requests
- Collaborate with couriers, financial institutions, and internal teams
- Ensure strict compliance with PCI & GDPR policies
- Analyze and resolve complex cases, escalating when necessary
- Contribute to continuous improvement of customer experience and team performance
Requirements
- Dutch near native, English proficiency (B2 or higher) – written & spoken
- Strong communication and problem-solving skills
- High attention to detail and accuracy
- Ability to work independently and make decisions confidently
- Comfortable handling sensitive/confidential data
- KPI-driven mindset with a proactive attitude
- Team player who values collaboration and accountability
- Nice to have: Experience with SAP or back-office tools
- Previous customer support or e-commerce experience
Benefits
- Meal allowance: 7€/day
- Performance bonus
- Holiday & Christmas allowances included
- 100% Remote work (within continental Portugal)