Key skills
LeadershipTeam LeadershipCommunication
About this role
Role Overview
- Direct supervision of front-line employees
- Responds to customer inquiries regarding orders, onboarding, portal support, contract administration, billing, settlements, disputes, and general inquiries
- Manage recruitment, hiring, and annual review processes for the customer service team
- Manage daily workflow activities of staff responsible for providing service and support to customers
- Investigate and resolve escalated customer inquiries as needed
Requirements
- High School diploma or GED
- 2+ years of experience in Customer Service and Support
- Quarterly business travel within the region
- Previous experience in Customer Service/Support
- Strong written and verbal communication skills
- Proficient in MS Office suite
- Bachelor's degree preferred in Business, Business Administration, Communications, or related field
- Previous team leadership or supervisory experience preferred
Benefits
- Medical
- Dental
- Vision
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k)
- Pension
- Profit sharing
- Short
- and long-term disability
- Tuition reimbursement
- Adoption assistance