Manage the customer software implementation process, including developing and managing the implementation schedule and establishing customer success measures.
Act as a liaison between the customer and our software product and development teams.
Coordinate projects with our Design Services and Component Review Services teams.
Provide ongoing post-implementation support and training of ICS software systems.
Collaborate with the sales team to perform client needs assessments, advising on technical capabilities of our software.

Bachelor’s degree preferred.
3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP.
Understanding of wood framed construction practices, details, related building codes and design standards preferred.
Ability to make sound business judgments.
Ability to exhibit creativity and innovation when contributing to organizational and individual objectives.
Ability to balance analysis, wisdom, experience, and perspective when making decisions.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to identify options for solving a problem and evaluate the strengths and weaknesses.
Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems.
Ability to build and sustain productive customer relationships.
Ability to work collaboratively with employees within department and across functions.
Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs.
Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting.

Component Manufacturing Implementation & Support Specialist – Truss Design

Key skills