Provide Desktop Support for end users, including hardware/software troubleshooting and user assistance
Handle Network Support activities within the office environment and for remote employees, including connectivity troubleshooting, device setup, and coordination with vendors when required
Support day-to-day IT operations and ensure smooth functioning of office IT infrastructure
Assist with Azure Cloud operations and DevOps-related activities where applicable
Support CI/CD pipelines, basic cloud administration, monitoring, and system maintenance activities
Coordinate with internal IT teams for escalations and ongoing infrastructure improvements
Maintain IT asset inventory and ensure compliance with company IT policies

3+ years of IT support / desktop support experience
1+ years of experience with Azure and basic familiarity with Azure environment and DevOps pipelines (monitoring/fixing failures)
Experience with networking concepts and troubleshooting

IT Support Specialist

Key skills