Administrative Assistant

Role Overview

• Oversees staff and processes for check-in
• Verifying charts are pulled for scheduled appointments
• demographics/eligibility is updated
• current forms are being utilized
• Listens and responds to patient and/or family members concerns
• Responds to patient questions and complaints
• Routes issues to appropriate personnel
• Analyzes daily administrative operations and utilization of resources
• Assists in Medic user issues
• Ensures proper cash controls are in place and policy and procedures are followed

Requirements

• Requires a HS diploma or equivalent
• a minimum of 1 year of lead/supervisory experience in a health care environment
• any combination of education and experience which would provide an equivalent background
• Bi-lingual (English/Spanish) preferred not required
• 1+ Years of medical front office experience preferred
• Prior authorization experience preferred
• Inbound call experience preferred
• Customer service experience in a medical or professional setting preferred

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs (unless covered by a collective bargaining agreement)
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources