The Business Systems Analyst, CRM & ERP is an individual contributor role within Alimentiv’s Technology & Innovation function, serving as the primary functional and technical owner of the systems that power our Business Development and Finance/Accounting operations.
This role requires the analytical mindset to understand, challenge, and improve how the business operates, and the hands-on technical depth to translate that understanding into effective system requirements, configurations, automations, and integrations.
The successful candidate will serve as the primary administrator and functional expert for Acumatica (ERP) and Salesforce (CRM), leading day-to-day system operations, driving continuous improvement initiatives, and partnering with Finance and Business Development stakeholders to optimize processes and data flows.
A significant focus of the role is the integration layer connecting SAP Concur and Acumatica via Celigo middleware.
The BSA will own the operational health and governance of these data flows — from invoice processing through to AP/AR — and will lead improvement initiatives as the integration environment matures.

5+ years in a business analyst, systems analyst, or systems administrator role supporting ERP and/or CRM platforms.
**Required — **Minimum 2 years hands-on Acumatica configuration: Generic Inquiries, workflows, user management, and Finance module administration. Candidates without direct Acumatica experience will not be considered.
**Required — **Hands-on SAP Concur experience in invoice processing, AP workflows, or system administration.
Hands-on Salesforce administration experience including configuration, flow automation, and reporting; demonstrated ability to build and deploy solutions independently.
Acumatica certification or formal Acumatica training.
Salesforce Administrator certification; Advanced Administrator or Platform App Builder certifications a further asset.

Extended Health Benefits: Health Drug Dental Vision Out of Province/Country Emergency Health
Insurance & Protection: Accidental Death & Dismemberment (AD&D) Life Insurance for you and your family members Short
and Long-Term Disability
Retirement Savings: Group Retirement Savings Plan
Wellness & Lifestyle Perks: Education Reimbursement of up to $750 USD(or local equivalent) annually for eligible expenses Summer Hours Program Work Abroad Program – enjoy up to 4 weeks per year of remote work outside your home region
Performance & Recognition: Short-Term Incentive Program of up to 8% of salary

Business Systems Analyst – Acumatica ERP

Key skills