Key skills
CommunicationCritical ThinkingRemote Work
About this role
Role Overview
- Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide patient education
- Perform medication reconciliations and identify barriers to care adherence
- Assist with health risk assessments, remote patient monitoring, and transitional care management activities
- Accurately document all patient interactions within Electronic Health Record (EHR) systems
- Collaborate with providers and clinic staff to support individualized patient care plans
- Connect patients with appropriate community resources and support services
- Maintain HIPAA compliance and patient confidentiality at all times
- Independently manage schedules, patient outreach, and productivity goals
Requirements
- Active, unencumbered Illinois LVN/LPN license
- Bilingual in English and Spanish
- Active Basic Life Support (BLS) certification
- Strong ability to work independently and manage time effectively
- Excellent communication and critical thinking skills
- High proficiency with Electronic Health Records (EHR) systems and Google Suite
- Dedicated HIPAA-compliant home office space with a private, secure environment and locked door
- Reliable high-speed internet connection
Nice to Have
- Previous experience with Chronic Care Management (CCM) programs and billing workflows
- Experience in remote healthcare, telehealth, or virtual patient support environments
- Familiarity with Atlas or similar clinical management software platforms
Benefits
- Fully remote work environment
- Consistent full-time schedule
- Opportunity to make a meaningful impact on patient outcomes
- Supportive clinical team environment
- Career growth within chronic care management operations
- Ongoing exposure to modern healthcare technology and care coordination workflows