Inbound call management and patient engagement
Responding promptly to all incoming patient inquiries via phone, email, or live chat
Outbound calls to patients as needed
Assist in triaging a patient’s clinical issues and connecting patients with a member of the Triage Nurse team promptly
Review and handle other patient-centered ancillary tasks including reviewing and transcribing medical records, addressing and sourcing additional patient resources, and resolving urgent patient account matters
Support the Provider Relations Specialists team as needed with patient and provider communication
Assist the Triage Nurse team and Pharmacy Technicians in obtaining necessary information for triage assistance and medication refills
Obtain and send record requests via fax, ensuring accuracy and efficiency
Timeliness in answering incoming calls and additional patient inquiries via email or live chat

LPN Bilingual Inbound Care Coordinator I, Spanish

Key skills