Key skills
ShopifyCommunication
About this role
Role Overview
- Lead and manage the customer support team, ensuring high performance and service quality
- Handle phone, email, and chat support inquiries
- Create, document, and optimize SOPs for customer support processes
- Recommend and improve the customer support tech stack (e.g., Gorgias, Shopify, and other tools)
- Ensure timely, empathetic, and high-quality responses to customers
- Multitask effectively while maintaining attention to detail
- Work closely with cross-functional teams to improve customer experience
Requirements
- Proven experience in a DTC company
- Strong proficiency with Gorgias and Shopify
- Excellent written and verbal communication skills
- Ability to multitask and provide timely, empathetic support
- Must have experience in a lead role
- Hands-on experience handling phone support
- Experience creating SOPs for phone support
- Ability to recommend and optimize tech stack solutions
- Must be willing to work Monday to Friday, 9 AM to 6 PM EST
Benefits
- Full-time
- Competitive Salary in USD
- Work From Anywhere