Key skills
C++CSAPCommunication
About this role
Role Overview
- Orchestrate end-to-end payroll delivery for Norwegian customers
- Manage process deviations , assess impact, and recommend solutions
- Own change requests end-to-end (requirements, pricing, implementation, documentation, training)
- Ensure alignment and adherence to global and local process standards , considering client needs
- Maintain and update process documentation (SOPs, DWIs, guidelines)
- Collaborate with clients and country teams to ensure smooth operations and alignment
- Support the design and enhancement of standardized yet locally adaptable processes
- Handle complex payroll cases and act as first escalation point
- Ensure accurate, timely payroll delivery in line with SLAs
- Support system updates, testing, and implementations (incl. UAT and parallel runs)
- Maintain regular client communication to ensure efficient payroll processing
- Guide Payroll Administrators and ensure compliance with regulations
- Liaise with external stakeholders (e.g., tax authorities, benefits providers)
- Manage year-end processing and statutory reporting
Requirements
- Fluent in Norwegian and English languages
- 3–5 years of experience in Payroll outsourcing / BPO environments
- Strong knowledge of SAP Payroll / Employee Central Payroll
- Experience working with international clients and complex payroll operations
- A problem-solver mindset with a passion for process improvement and excellence
- Ability to thrive under pressure while maintaining top-quality delivery
- Good communication skills (both verbal and written)
- Experience with SAP SuccessFactors , SAP Payroll, Concur, Workforce Management and integration tooling is a plus.
- Certifications such as CPP, CPS or CPM is a plus.
Tech Stack
- C++
Benefits
- Flexible working hours and working from home
- Workation: possibility to work from any SD Worx EU location (4 weeks per year)
- Free language courses (during your working hours)
- Referral program
- Learning opportunities: through an individual development plan and professional training
- Career growth: whether you want to become more of an expert in your field or expand your knowledge horizontally, there’s always room to grow within SD Worx!