Process assigned daily transactions within agreed service levels, meeting productivity and quality targets.
Monitor accounts and transactions to identify suspicious activity, potential losses, and fraudulent behavior by advisors, members, or dealerships.
Investigate and resolve billing issues, charge disputes, and payment-related escalations; validate refunds/adjustments and prevent revenue leakage.
Execute fraud investigations: develop investigation plans, gather and analyze evidence and data, perform research, and present findings and recommendations to management.
Maintain and follow standard operating procedures; ensure strict confidentiality of all customer information.
Prepare reports and KPI packages, analyze trends, and set/track aggressive but achievable performance targets.
Identify and communicate new fraud scenarios, process gaps, and improvement opportunities; support and champion continuous improvement, quality, and innovation.
Work closely with supervisors, team members, and business partners to solve complex issues, implement solutions, and enhance people, process, and technology controls.

Bachelor's degree holder preferably Business, Finance or related discipline
Fluency in conversational English, both verbal and written, is required.
Highly analytical, with a focus on risk detection and fraud prevention.
Strong knowledge of MS Office Applications and data analytics and Business intelligence tools (i.e., KNIME, PowerBI, SQL etc.)
Fundamental understanding of credit card industry, regulatory and legal compliance, revenue management and call center processes
Has knowledge or background related to fraud, audit, business related investigations, working with US entities and individuals, cash accounting, and credit cards is an advantage
2
4+ years relevant experience on operations audit or fraud detection and investigation

Fraud and Loss Prevention Analyst

Key skills