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Customer Support at LawnStarter | JobVerse
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Customer Support
LawnStarter
Remote
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LinkedIn
Customer Support
Philippines
Full Time
1 week ago
$38,200 PHP
Visa Sponsorship
Apply Now
Key skills
VoIP
PHP
CRM
Communication
About this role
Role Overview
Handle inbound calls, callback queues, chats, and email support.
Manage 300+ weekly contacts (customer + provider support).
Assist with app navigation, payments, scheduling, and service issues.
Deliver high-quality service, meet performance expectations, and maintain policy compliance.
Ensure strong communication, de-escalation, and issue resolution.
Requirements
Strong empathy and active listening
Skilled in de-escalation and rapport building
Problem-solving ability using available tools
Reliable, adaptable, and consistent with schedules
Receptive to feedback and coaching
High school graduate; some college preferred
Excellent English communication
Minimum 1 year of BPO support experience for U.S. customers
Zendesk or CRM/VoIP knowledge is a plus
Comfortable with Google Suite
Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors, noise-canceling headset
Stable Ethernet connection (50mbps for download and 25mbps for upload)
Backup internet connection with the same speed requirement (e.g. mobile data or secondary ISP)
Backup power source (e.g. UPS or generator) in case of power interruptions
Noise-canceling headset or headphones with a microphone
A quiet, dedicated workspace free from distractions
Tech Stack
VoIP
Benefits
Base Salary: Php 38,200/month
Incentive Pay: Up to Php 115/hour (performance-based)
Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay, taxes)
DOLE-mandated holiday pay and night differential
Work in the comfort of your own home
Apply Now
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