Handle inbound calls, callback queues, chats, and email support.
Manage 300+ weekly contacts (customer + provider support).
Assist with app navigation, payments, scheduling, and service issues.
Deliver high-quality service, meet performance expectations, and maintain policy compliance.
Ensure strong communication, de-escalation, and issue resolution.

Strong empathy and active listening
Skilled in de-escalation and rapport building
Problem-solving ability using available tools
Reliable, adaptable, and consistent with schedules
Receptive to feedback and coaching
High school graduate; some college preferred
Excellent English communication
Minimum 1 year of BPO support experience for U.S. customers
Zendesk or CRM/VoIP knowledge is a plus
Comfortable with Google Suite
Desktop/laptop with camera (Core i5, 8GB RAM minimum), dual monitors, noise-canceling headset
Stable Ethernet connection (50mbps for download and 25mbps for upload)
Backup internet connection with the same speed requirement (e.g. mobile data or secondary ISP)
Backup power source (e.g. UPS or generator) in case of power interruptions
Noise-canceling headset or headphones with a microphone
A quiet, dedicated workspace free from distractions

Customer Support

Key skills