Analyze claim and payment exceptions to determine appropriate resolution steps
Research claims through payer portals or direct payer outreach using established guidelines
Accurately document actions taken and outcomes achieved
Escalate issues that fall outside of defined procedures with recommendations
Maintain regular and predictable attendance and meet productivity and quality standards
Handle sensitive financial and patient information in compliance with HIPAA and company policies
Perform additional related duties as assigned by management

Proficiency with Microsoft Office applications (Word, Excel, Outlook)
Strong attention to detail with the ability to manage routine, repeatable work accurately
Ability to follow documented procedures and guidelines
Effective written and verbal communication skills with internal and external partners
Ability to work independently within scope and escalate appropriately when issues require additional support
Strong organizational skills and ability to manage multiple tasks simultaneously
High School Diploma or General Equivalent Development (GED) required
Associates Degree preferred.

Insurance AR Resolution Coordinator, Revenue Cycle

Key skills