Account Director

Role Overview

• Take strategic ownership of a portfolio of key customer accounts, building strong senior stakeholder relationships and acting as Wanstor’s trusted commercial lead.
• Develop and execute account growth plans aligned to customer business objectives, identifying opportunities to expand services and increase long-term account value.
• Lead strategic customer conversations including roadmap planning, service reviews, business alignment discussions, and executive engagements.
• Drive commercial performance across your portfolio, delivering against revenue growth, retention, profitability, and customer satisfaction targets.
• Identify whitespace opportunities across Wanstor’s service portfolio including managed services, cyber security, cloud, networking, infrastructure and AI solutions.
• Create high-quality commercial proposals, account plans, business cases, and solution-led customer recommendations.
• Work closely with internal technical, service delivery, and leadership teams to ensure customers receive an exceptional experience and that issues are proactively managed.
• Support and contribute to wider business growth by identifying and developing targeted new business opportunities where appropriate.
• Maintain accurate forecasting and pipeline management, providing clear visibility of opportunities and commercial performance.

Requirements

• Proven success in a senior Account Management, Account Director, or Client Partner role within an MSP, IT services, technology solutions, or similar consultative environment.
• Strong commercial track record of growing existing customer accounts, increasing revenue, and delivering against sales or account growth targets.
• Experience building relationships with senior stakeholders including IT leaders, operational decision-makers, and executive-level contacts.
• A strategic mindset with the ability to understand customer challenges, align technology solutions to business outcomes, and build credible account growth plans.
• Strong consultative selling capability—comfortable uncovering needs, challenging constructively, and shaping opportunities rather than simply responding to requests.
• Excellent communication, negotiation, and presentation skills with confidence in both commercial and customer-facing conversations.
• Strong organisational skills with the ability to manage multiple priorities, customer relationships, and commercial opportunities effectively.
• Experience working cross-functionally with technical, service delivery, and leadership teams in a collaborative environment.

Tech Stack

• Cloud
• Cyber Security

Benefits

🌴 Generous Time Off: Enjoy annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.