Solutions Engineer II

Role Overview

• Assist in or communicate project milestones with project management, client, and internal service teams.
• Support and execute tasks related to: Exchange and SharePoint migrations lead planning and execution, troubleshoot issues, and optimize configurations.
• Tenant-to-Tenant and Azure infrastructure migrations design migration strategies, implement secure configurations, and validate performance.
• Networking fundamentals configure VLANs, firewalls, and switches; diagnose and resolve advanced connectivity issues.
• Virtualization technologies manage VMware and Hyper-V environments, including resource optimization and failover planning.
• Domain controllers and file share migrations own Active Directory restructuring and file share migrations with minimal downtime.
• Onboarding processes serve as escalation point for account setup and ensure compliance with security standards.
• Maintain and develop skills matrix competencies as defined by manager.
• Maintain project client satisfaction in line with company goals.
• Consults and works closely with project managers, clients, and co-workers to ensure successful implementation of technology solutions.
• Ensure project tasks/deliverables are completed and client technical needs are met; sometimes utilizing specialist resources while maintaining project ownership.
• Collaborate with co-workers and serve as technical resource to resolve any problems/situations that may arise, serving as a mentor and highest escalation point to all technical Professional Services resources.
• Creates standards for systems requirements while also developing automation and process improvements.
• Document all aspects of technical work to provide appropriate information for client billing and ongoing support.
• Ensure project deliverables meet quality standards.
• Lead the development and documentation of project deployment standards.
• May require business travel locally or nationally up to 20% of time to facilitate project implementation.

Requirements

• Associates degree in business or computer-related field or equivalent education/experience.
• Must have, or complete, AZ-305, CCNP, AWS Solutions Architect Professional, VCP, Azure Solution Architect, M365 Enterprise Expert Admin, FCSS in Network Security or Network Security Essential for Cloud-Managed Fireboxes, or equivalent demonstrated experience.
• 4+ years working in Information Technology, experience with an MSP is preferred.
• 1-2 years of project implementation experience.
• 1-3 years of hands-on experience with Server Administration, Implementation and Migrations.
• Moderate to Extensive knowledge of mainstream virtualization technologies and 1-2 years of hands-on experience migrating between them.
• Moderate to Extensive knowledge of Server Operating systems and best practice configurations as well as 1-3 years hands experience of deep troubleshooting in those environments.
• Moderate knowledge of networking infrastructure best practices. ex. VLAN, Firewall, switching, layer 3 routing and managed networking appliances.
• Able to deploy, upgrade, and troubleshoot firewalls, manage switches, wireless controllers and WAPs.
• Moderate knowledge of and 1-2 years hands on experience with Enterprise Backup solutions Ex. SANs and on-premises and off premises backup solutions.
• ITIL concept familiarity.

Tech Stack

• AWS
• Azure
• Cloud
• Firewalls
• Switching
• VMware

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program