Partner with Sales to qualify opportunities, understand customer challenges, and shape solution strategies aligned to business outcomes.
Lead discovery sessions focused on workflows, operating models, and tooling across IT, engineering, and business teams.
Design and deliver tailored demonstrations and solution narratives across Atlassian platforms (Jira, Confluence, Jira Service Management, etc.).
Translate customer needs into scalable solution architectures spanning Agile delivery, ITSM, and enterprise work management.
Articulate the value of modern ways of working: connecting portfolio management, DevOps, and service management into a cohesive story.
Provide technical validation and guidance throughout the sales cycle, ensuring solutions are feasible, scalable, and aligned to best practices.
Collaborate closely with delivery teams to ensure continuity from presales to implementation.
Contribute to RFP/RFI responses with clear, structured solution approaches and supporting technical detail.
Stay current on Atlassian capabilities, marketplace ecosystem, and evolving trends in work management and service delivery.

Demonstrated experience in presales, solutions engineering, or consulting within SaaS or enterprise software.
Strong experience with Atlassian products (Jira, Confluence, Jira Service Management) and their application across IT, software, and business teams.
Working knowledge of Agile, ITSM, and/or DevOps practices and how they translate into tooling and workflows.
Experience designing and presenting solutions that connect technical capabilities to measurable business outcomes.
Strong communication and presentation skills, with the ability to engage both technical stakeholders and executive audiences.
Ability to structure ambiguous problems into clear solution approaches.
Comfort managing multiple opportunities and priorities in a fast-paced environment.
Experience working in a consulting, professional services, or client-facing environment, with exposure to delivering solutions across multiple customers or industries (Nice to Have).
Hands-on experience configuring or administering Atlassian Cloud or Data Center environments (Nice to Have).

Solutions Engineer

Key skills