Leading and developing the Advanced Social Media Team
setting direction, building capability, and holding the team to a consistently high quality bar across different levels
Owning crisis and incident leadership for social media
coordinating with Marketing, Comms, and external partners during high-visibility or sensitive situations
Translating Canva's strategic priorities into actionable team plans and ensuring your team's work connects to the broader User Voice mission
Driving operational excellence
monitoring KPIs, identifying process gaps, and championing improvements that make the whole team faster and better
Acting as the quality and enablement interface between the Advanced Social Media Team and broader social operators, including external support partners
Building and maintaining the frameworks, playbooks, and documentation that allow your team to operate consistently and confidently

You've led specialist or subject matter expert teams and know what it takes to build a high-performing, high-trust team culture
You have deep social media expertise
you've handled crises, navigated sensitive content, and made final calls on complex escalations
You're a natural coach who develops people with specificity and care
not just positive feedback, but real, calibrated insight that accelerates growth
You can hold strategic direction and day-to-day operational accountability at the same time without losing focus on either
You build trust with cross-functional stakeholders without relying on formal authority
people want to work with you because you're reliable, direct, and genuinely collaborative
You're at your best when the environment is complex and ambiguous
you create clarity for your team rather than waiting for it to arrive

Equity packages — so you share in Canva's success
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Senior Social Media Team Lead

Key skills