Servicing existing and new customer base within the theatre and clinical environment.
Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
Providing theatre and wider HCP staff with training on Stryker products.
Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
Understanding the clinical application of the broader Stryker business to always offer customers the best possible solution.
Conducting trials and evaluations of products in both theatre and the clinical environment as and when required.
Implementation of training, provision of instruments and implementation of new Stryker business.
Communicating essential features and benefits of products and their clinical application.
Always demonstrating outstanding ethics.
Treating customers and other employees with respect and representing Stryker in the best possible light.
Behaving with integrity and delivering on commitments within required timescales.
Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
Maintaining a basic business plan highlighting daily, weekly, and monthly objectives.
Developing an understanding of the local healthcare environment and regional strategy.

Bachelor’s degree within the field of biomedical engineering, medical technology, health sciences or Medical Certification (i.e. CST, PT, CPT, etc.)
From 2-3 years of experience in the healthcare industry
Fluency in Spanish and English is required (C1 level)
Valid driver’s license
Experience in operating room is highly preferred
Previous experience as Product specialist, Clinical specialist, Nurse, or Biomedical engineer in the healthcare industry
Master’s degree within the field of biomedical engineering, medical technology, and health sciences preferred
Experience with clinical training and education programs
Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)

Product Support Specialist

Key skills