Develop and maintain excellent client relationships
Meet and exceed client service level agreements
Advise and assist with reporting
Coordinate upgrades and hardware replacements at client sites
Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
Maintain customer contacts to enable accurate tracking and reporting
Provide high level marketing support on Ticketmaster no-cost solutions
Provide onsite event support and afterhours office support
Remain current with new software/product releases for Host, TM1 Entry, Archtics/Account Manager and all technology products
Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting

H.S. diploma or equivalent
BA/BS degree is preferred
1+ years of experience with the Ticketmaster System and/or various ticketing system
Overall awareness of the entertainment and sports business is important
Box Office experience is a plus
Knowledge of how TM departments impact on one another, and on outside clients is a plus
Knowledge of Presence, AccessManager, REPGEN, and the Event Base product suite is preferred
Archtics experience is preferred
Strong Microsoft Word, Powerpoint and Excel skills
Service oriented, with strong organizational and communication skills.
Able to successfully handle multiple priorities

Medical, vision, dental and mental health benefits for you and your family
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
401(k) program with company match, stock reimbursement program
New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
Volunteer time off, crowdfunding match

Client Support Specialist

Key skills