Manages and develops architecture for Emory Enterprise messaging systems, directory integration, and related systems and services
Ensures e-mail user functionality on campus and in remote locations globally
Provides messaging expertise and leadership to users and team members
Researches and studies new technologies and trends for recommending enterprise improvements and advancements
Acts as a messaging subject matter expert for users, the Service Desk and senior management
Develops and manages vendor relationships to ensure positive functionality interaction
Designs and integrates messaging infrastructure to meet Emory's enterprise needs and requirements
Documents messaging infrastructure to maintain best practices
Acts as a vendor product liaison to review and evaluate performance metrics
Performs maintenance to maintain messaging applications and ensure OS and hardware operability
Maintains directory integration and performs provisioning to ensure active directory functionality
Develops messaging processes and procedures to provide guidance for maintaining applications consistency and quality control
Maintains change process consistency to ensure thoroughness, validate accuracy and control of internal changes
Analyzes problem trends to identify sources of frequent and common customer issues
Acts as Tier IV-level support to provide messaging problems resolution expertise

A bachelor's degree in IT or related field and five years of relevant IT experience, OR an equivalent combination of education, training, and/or experience
Microsoft Exchange Online: 7
10 years of advanced, hands-on experience in administration, architecture, and troubleshooting
Directory Services: 7
10 years of advanced experience with identity and access technologies (e.g., ADFS, Azure AD / Entra ID)
Microsoft 365 Collaboration Tools: 5
7 years of experience with SharePoint Online, OneDrive for Business, and Microsoft Teams
PowerShell Automation: Expert-level scripting and automation experience in enterprise environments
Advanced expertise with Microsoft Power Platform (Power Apps, Power Automate, Power BI)
Experience with Microsoft AI tools (e.g., Copilot for Microsoft 365, Copilot Studio)
Broad expertise across the Microsoft 365 ecosystem
Experience supporting or working within an academic medical center environment, particularly in shared tenant configurations
Strong experience leveraging Microsoft Graph APIs for automation and integration

Emory is an equal opportunity employer
Reasonable accommodations to qualified individuals with disabilities upon request
Access to facilities without discrimination

System Engineer, Enterprise Messaging Systems

Key skills