Supervisor, Customer Service

Role Overview

• Supervise and oversee performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives.
• Accountable for identifying and understanding strengths and opportunities of individuals and the larger team.
• Build upon strengths to enhance the team and coach employees to serve members, providers, and stakeholders.
• Maintain a safe and healthy work environment by enforcing organizational standards and core values.

Requirements

• Bachelor’s degree and 1 year business experience OR 5 years business experience
• 2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment.
• Experience in coaching, mentorship, and professional development.
• Clear and concise written and verbal communication skills.
• Analytical and organizational skills and ability to meet deadlines.
• Experience in root cause analysis and problem solving.
• PC proficiency to include Microsoft office products and operational systems.

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement