Supervise and oversee performance, staff development and day-to-day operations of an assigned team to support HCSC Customer Service strategic goals and objectives.
Accountable for identifying and understanding strengths and opportunities of individuals and the larger team.
Build upon strengths to enhance the team and coach employees to serve members, providers, and stakeholders.
Maintain a safe and healthy work environment by enforcing organizational standards and core values.
Requirements
Bachelor’s degree and 1 year business experience OR 5 years business experience
2 years’ experience acting in a lead capacity with sound decision making skills in a customer service environment.
Experience in coaching, mentorship, and professional development.
Clear and concise written and verbal communication skills.
Analytical and organizational skills and ability to meet deadlines.
Experience in root cause analysis and problem solving.
PC proficiency to include Microsoft office products and operational systems.