About this role

Administering and reviewing the performance of patient access functions
Identifying and implementing strategies to improve processes
Promoting operational efficiency and enhancing the patient experience
Ensuring regulatory compliance guidelines are met
Leading a team and making day-to-day leadership decisions
Coaching and building talent within the team
Managing projects and providing vision and operational oversight for staff
Developing positive relationships with operational leaders
Establishing a comprehensive communication strategy to promote Employee Engagement
Managing staffing levels and overseeing hiring and training

Bachelor’s degree or equivalent work experience
3+ years of leadership experience
3+ years of Patient Access experience in a hospital or large health system
Demonstrated experience leading front-end revenue cycle functions
Experience in healthcare provider finance operations or similar service environment required
Demonstrated advanced usage of AI and the management of teams using AI
Experience using KPIs to drive and track team performance
Financial and project management experience required
Strong communication, organizational, interpersonal, and customer service skills required
Excels in a high-volume, deadline-driven setting
CRCR certification required within first 9 months of hire (Ensemble supported)

Director, Patient Access

Key skills