Responsible for providing prompt, efficient, accurate and professional service to customers and prospective customers with a focus on customer retention and satisfaction
Assist consumer and commercial customers with account information, problems, concerns, account maintenance and general questions
Handle service needs while demonstrating the Ameris Vision, Purpose, Expectations and Values
Perform other projects and duties as assigned
Provide prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications
Research and answer customer inquiries and fulfills service requests
Maintain knowledge of banking products, programs, services and promotions
Work to understand the root causes of customer service issues
Identify and implement resolutions for routine issues involving supervisors on more complex issues
Deliver world-class service to every caller in multiple queues ensuring customer retention and satisfaction
Handle account service and maintenance requests efficiently and accurately
Maintain accurate call documentation
Identify customer needs and offer appropriate bank products and services to customers

1 or more years of customer service or call center experience preferred
1 or more years of experience in financial services or a related industry preferred
Computer and Microsoft Office proficiency
Able to effectively and persuasively express self, using language and grammar in a professional manner
Able to plan, organize and prioritize tasks
Highly motivated team-player with ability to develop and maintain collaborative relationships
Able to analyze and record detailed information
Thorough knowledge of banking policies, procedures, products and services
Demonstrated commitment to quality customer service and ability to meet or exceed service goals
Able to provide a high level of interactive service to others, building relationships and addressing identified needs
Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations

Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment
Life Insurance provided at no additional cost to employees
Accidental Death & Dismemberment Coverage
Long-Term Disability Coverage
Paid Sick and Vacation Leave
11 Holidays
Volunteer/Service Day
Employee Stock Purchase Plan
401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan
Flexible Spending Accounts
Health Savings Account
Health Reimbursement Arrangement
Supplemental Life & Other Insurance Plans
Identity Theft Protection
Pet Insurance
Legal Insurance
Employee Assistance Program
Employee Advocacy Program
Tickets at Work (Entertainment discounts for Ameris Bank Employees)
AT&T Employee Discount
Wellness Discounts for Medical Premiums and Other Rewards
Employee Referral Incentive
Education Assistance
Employee Resource Groups

Customer Service Specialist

Key skills