Customer Service Coordinator

AMAROK Security is recognized as one of the Best Places to Work in South Carolina, providing ultimate perimeter security solutions. The Customer Service Coordinator (CSC) is responsible for owning customer cases from initial contact through resolution, handling inbound and outbound calls, and diagnosing issues to enhance customer retention and satisfaction.

Responsibilities:

• Own and resolve customer issues from initial contact through full resolution – via phone interactions and email case management
• Diagnose system, connectivity, and equipment-related challenges
• Triage service needs and coordinate with field technicians
• Identify recurring issues and flag trends that impact customer experience
• Communicate clearly with customers and internal teams to drive outcomes
• Balance multiple priorities in a fast-paced, high-accountability environment

Requirements:

• 2+ years in a customer-facing role with problem-solving or technical exposure
• Strong troubleshooting mindset—you enjoy identifying root causes, not just symptoms
• Ability to learn systems quickly and navigate multiple tools at once
• Clear, confident communication (especially when explaining complex issues simply)
• High ownership mentality
• Experience in technical support, service coordination, or operations
• Ability to recognize patterns and proactively solve recurring issues
• Comfortable working in a fast-paced environment with shifting priorities