Key skills
AILeadershipCommunication
About this role
Role Overview
- Working on key clients
- Own day-to-day leadership for a portfolio of strategic existing clients in our logistics domain, ensuring delivery excellence and measurable value.
- Drive retention and growth by identifying expansion opportunities, shaping account plans, and coordinating the right Satalia teams to deliver.
- Partner closely with the Client Director on priorities, stakeholder mapping, quarterly business reviews, and commercial forecasting.
- Anticipate risks and remove blockers early, maintaining high client satisfaction and long-term account health.
- Developing partnership relationships with key clients
- Build trusted-advisor relationships with senior stakeholders, moving engagements from project delivery to long-term partnership.
- Proactively uncover client objectives and pain points, translating them into a roadmap of initiatives (including new use cases, pilots, and scaled rollouts).
- Lead commercial conversations on renewals, scope evolution, and value articulation, working with the Client Director on pricing/contracting where needed.
Requirements
- Are customer-centric and operationally strong.
- Are excellent at stakeholder and relationship management.
- Have hands-on account and commercial management capability.
- Can run complex delivery coordination.
- Have strong written and verbal communication.
- Have curiosity and practical fluency in AI.
- Are a problem-solver with good judgement.
- Bonus: logistics / supply chain experience is beneficial.
Benefits
- Health Insurance
- Life assurance
- Enhanced pension
- Income protection
- Development
- annual development budget to upskill yourself
- Truly flexible working hours
- school pick up, volunteering, gym
- no problem
- Generous leave
- 27 days’ holiday plus bank holidays and enhanced family leave
- Annual bonus
- when Satalia does well, we all do well
- Transparent and open culture
- you will be listened to and heard