Trading Customer Support Agent

Role Overview

• Assist clients via e-mail and live chat.
• Check and process bets and settle matches according to company policy.
• Investigate issues related to missing matches or results.
• Create activity reports.
• Add missing matches, tournaments, and participants.
• Check and update the information provided to clients.
• Perform job shadowing with more senior colleagues to learn best practices and procedures.
• Solve customer issues efficiently and accurately, ensuring high levels of customer satisfaction.
• Develop a basic understanding of OddsMatrix betting rules and Microsoft Excel.

Requirements

• Availability to work in shifts (09:00-17:00; 17:00-01:00, 01:00-09:00) and weekends (2 weekends per month).
• Advanced English skills, both written and spoken.
• Proficiency in MS Office Suite (especially Excel).
• Willingness to learn quickly and ask questions when needed.
• Strong problem-solving skills, with the ability to diagnose and resolve issues.
• Ability to work well under pressure and manage time effectively.
• Good writing skills to craft informative and concise communications.

Benefits

• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.
• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.
• Benefit from two Free Fridays each year, limited to one per quarter.
• Daily catered lunch or monthly lunch allowance.
• Private Medical Subscription.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
• Amazing office space complete with its own pool and gym.